![]() Request Parts From Crown Chrysler Dodge Jeep Request Parts From Crown Alfa Romeo of Dublin Schedule Service | Crown Chrysler Dodge Jeep Schedule Service | Crown Alfa Romeo of Dublin Pre-Owned Specials | Crown Fiat of Dublin Pre-Owned Specials | Crown Chrysler Dodge Jeep Pre-Owned Specials | Crown Alfa Romeo of Dublin The Richmond BMW and the North America BMW handled this situation terribly.Pre-Owned Chrysler, Dodge, Jeep, Ram InventoryĬertified Pre-Owned Chrysler, Dodge, Jeep, RAM Amazingly, he offered to buy back their malfunctioned new car $8,000 less than what I paid. Reihl) after I raised my concerns to him. It was amazing that no one even apologized for what I have gone through, with the brand new malfunctioned X5, except the new General Manager (Mr. The Richmond BMW conveniently did not create “repair order” as they did not keep the records of all 3 times that I returned the X5 to the dealer, except the major repair, to hide the history of multiple repairs of their new car. When I raised my concerns to BMW of North America, everything was over the phone, with NO written documentation, obviously, to avoid leaving any records that show the issues with BMW cars. Since I did not hear from the BMW, on July 13, 2022, I called BMW of North America and filed a complaint regarding my dissatisfaction and disastrous experience with my purchase, with poor service, and unprofessional care of Richmond BMW. Have not heard anything from the Richmond BMW since June 20. The GM did not care at all and refused to take his malfunctioned car back. I questioned how this car passed the manufacturer's final inspection(s) without detecting these multiple problems, as a new car. I asked the GM to either refund my money or replace the malfunctioned X5, since I did not trust this car anymore. ![]() The GM was not helpful at all, as he tried to deny the problems with the X5 and attempted to cover up the issues. I asked to meet specifically with the GM, as the appointment was with him. ![]() After scheduling an appointment with the GM on June 20, 2022, I met with the service manager initially, as the GM did not show up. I was referred to the Richmond MBW General Manager (GM), Mr. Since I did not hear from the BMW, I sent an email and requested an appointment to resolve this issue on June 9, 2022. I told the new car sales manager that I cannot accept this car and they must either refund my money or give me another car. On June 4, I returned the X5 to the Richmond BMW since the hybrid mode still was not working properly and was using only electric power. This was the only time that the service department issued a “repair order” for this service. They were going to do “additional diagnostic tests.”Īfter multiple emails to get an update (about a week or so later), the BMW notified me that the X5 was out of service. Returned the X5 to the service department with much more frustration. On May 23, 2022, the "Engine" sign was on, the "Drive Train" sign was on and the "Check Control" sign was on. It was draining the battery, as if it was in “Battery Mode.” I notified the dealer more than 3 times. The Hybrid mode was not functioning properly. Continued to have problems, as it was not charging. Later, I found out that it was charged using the BMW charging station, not the X5 charging cord itself to detect the problem. On took the X5 for “diagnostic tests.” The next day, a representative from the Richmond BMW called me to say that the X5 has been fully charged and ready to be picked up. It was not charging and gave me a red flashing signal. On May 18, 2022, I attempted to charge it at home. It was a huge mistake to buy this car, especially from Richmond BMW. I didn’t know that it would turn out to be a disaster, with multiple malfunctions with this car. I was very excited and was ready to enjoy my new car. I bought my BMW “X5 Xdrive 45e” on May 17, 2022.
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